Reactive Language Proactive Language
There's nothing I can do Let's look at our alternatives
That's just the way I am I can choose a different approach
He/She makes me so mad I can control my own feelings
They won't allow that I can create an effective presentation
I have to do that I will choose an appropriate response
I can't I choose
I must I prefer
If only I will
Stephen R. Covey , The 7 habits of highly effective people